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The Hospitality Industry

The hospitality industry is diverse
The hospitality industry is diverse

What exactly is the hospitality industry?

The hospitality industry is among the widest compared with other industries. Hospitality cannot be restricted to a niche of businesses, such as why the term can be applied to nearly any business that revolves around customer satisfaction and meeting their leisurely needs, however, there are some aspects of this industry that need to be understood.

Of course, the most dominant aspect of the hospitality industry is its focus on delivering high quality customer service. It is customer satisfaction that these businesses rely on because they are based on their luxury services. Along with that particular element, is how some hospitality businesses rely on disposable income and leisure time, thus why a lot of these businesses see sales from tourists or rich sponsors.

Variety of business

A common error is hotels alone belong in the hospitality industry, while this may be true, they are only one sector within the industry. There are also many forms of transportation that cater to tourists are apart of the business world which could include niche airlines, some cruise ships and some trains.

Among the variety are areas of business such as events planning, restaurants and general tourism.

Something that hospitality industries can adopt is a theme. For example, restaurants could specialise in Mexican food or Italian food and adapt the restaurant to that style to attract those who like that particular atmosphere.

Hospitality is undeniable a broad industry but it does have defining elements that set it apart from other businesses.

Please visit our website for further information about Gateway and how we can help you get ahead in hospitality

Growing with Hospitality

Working in the hospitality industry is a brilliant way of allowing room for growth; developing yourself professionally and as a person.

This is one of the elements that make working in hospitality such an attractive role.

Hospitality roles will allow you improve the professional skills you already possess and with time, patience and commitment you will obtain new sets of skills, absorbing them from the work you do with clients, from your colleagues and the situations you will be put into.

Regarding working in a hotel, a set of characteristics will be desired in order to work in that sector of hospitality. Asked are soft-skills that can range from organisation to communication and working well within a team; to technical skills such as serving, accounting, revenue management and facilities management.

Another important skill to have when working in a hotel is the ability to take care of people. It’s a debatable subject but empathy and commitment will be needed in order to be able to put another person’s needs before your own, all the while giving them the best customer experience possible.

Hotels are visited for a variety of reasons, although what a customer really wants is a great experience. They expect hotel staff to accord their attention, care and their time – and because each person’s needs differ significantly, it can present a challenge.

As businesses are ever-growing and there is a sole focus emerging towards making profit. Hotels, in comparison, have no limit to their products of meals, rooms, drinks or hosting of events, hotel service is extended, which is a way of improving services and improving service-industry skills.

If you’re interested in working in hospitality, please visit the Gateway website!